How long does it take to get a quote?

You'll receive an initial estimate within 24 hours of submitting your details. For a full detailed quote including site-specific recommendations, allow 2-3 business days.

What information do I need to provide?

We'll ask about your property type, roof characteristics, current electricity usage, and your solar goals. Having a recent electricity bill handy helps us give you the most accurate quote.

Are there government rebates available?

Yes! The federal Small-scale Renewable Energy Scheme (SRES) provides significant rebates, and South Australia offers additional state incentives. We'll help you understand and access all available rebates.

Is my roof suitable for solar?

Most roofs are suitable for solar. We assess your roof's orientation, angle, shading, and condition as part of the quote process. North-facing roofs are ideal, but east and west-facing roofs also work well.

Do you offer finance options?

Yes, we work with finance partners to offer flexible payment plans that can make solar more accessible. Interest-free options may be available depending on your circumstances.

What happens after I submit my details?

You'll receive an email with a secure link to complete your information. Our team will then review your details, assess your property using satellite imagery, and prepare your personalised quote.

How much does a solar system cost?

System costs vary based on size, components, and installation complexity. A typical 6.6kW system for an average home ranges from $3,500 to $5,000 after rebates. We provide transparent pricing with no hidden fees.

What size system do I need?

System size depends on your energy usage, roof space, and budget. Most households benefit from a 6.6kW to 10kW system. We'll recommend the optimal size based on your specific situation.

Privacy Policy | Solar Spot

1. Introduction

PARADISE POWER SYSTEMS (ABN 14 149 749 048), trading as SOLAR SPOT ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting information through our forms, or engaging with our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

Contact details: Name, email address, phone number, and residential address
Property information: Property type, roof type, roof condition, number of storeys, and access details
Energy information: National Meter Identifier (NMI), electricity usage patterns, grid connection type, and existing solar system details
Uploaded documents: Electricity bills, photos of your property, meter board, or roof
Communication records: Any correspondence or enquiries you submit to us

2.2 Information Collected Automatically

Device information: IP address, browser type, operating system, and device identifiers
Usage data: Pages visited, time spent on site, and interaction with our forms
Location data: Approximate geographic location based on IP address or address provided

3. How We Use Your Information

We use your personal information for the following purposes:

To provide solar quotes and recommendations tailored to your property and energy needs
To communicate with you about your enquiry, quote status, and installation process
To match you with accredited solar installers in your area
To verify property details and assess site suitability for solar installation
To process government rebates and incentives on your behalf
To improve our services, website functionality, and user experience
To comply with legal obligations and protect our legitimate business interests
To send you relevant updates, promotions, or information about solar energy (with your consent)

4. Disclosure of Your Information

We may share your personal information with the following third parties:

Solar installers: Accredited installation partners who will provide quotes and perform installations
Service providers: Third-party providers who assist with email delivery, data storage, and website hosting
Government bodies: Regulatory authorities for rebate processing (e.g., Clean Energy Regulator)
Professional advisors: Lawyers, accountants, and auditors as required
Law enforcement: When required by law, court order, or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

5.1 Security Measures

Secure HTTPS encryption for all data transmitted through our website
Encrypted storage of sensitive information in secure databases
Access controls limiting personnel access to personal information
Regular security assessments and updates to our systems

5.2 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, this means:

Quote enquiries: 2 years from submission (or longer if you proceed with installation)
Completed installations: 7 years for warranty and regulatory compliance
Marketing preferences: Until you opt out or request deletion

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of any inaccurate, incomplete, or outdated information
Opt-out: Unsubscribe from marketing communications at any time
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Complaint: Lodge a complaint about our handling of your personal information

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage. These include:

Essential cookies: Required for the website to function properly (e.g., session management, form progress)
Analytics cookies: Help us understand how visitors interact with our website
Third-party services: Google Maps for address autocomplete and location services

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you can lodge a complaint with us using the contact details below.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

PARADISE POWER SYSTEMS
Trading as SOLAR SPOT

Email: privacy@solarspot.com.au
Phone: 1300 000 000
Address: Adelaide, South Australia